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Pillars  /  Pillar 12

Residents, Families & Community

Infection prevention works best when everyone's part of it. IPS helps your facility bring residents, families and visitors into the circle of care — with clear communication and culturally safe practice for every resident.

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Care is a partnership

Residents and families are partners in infection prevention, not bystanders.

Visitors carry risk too

Clear, kind guidance keeps visiting safe without shutting people out.

Culture matters in care

Culturally safe IPC respects every resident — including Aboriginal, Torres Strait Islander and Māori residents.

What we offer

Start free. Bring everyone into the circle.

Begin with free communication materials for residents and families, then add culturally safe practice guidance for your team.

● Free

Free resident & family resources

Open to every facility — no subscription required. The Commission offers free 'partnerships in care' and visitor resources; pair these with our resident-facing materials.

Toolkit

Resident & Family Pack

Plain-language handouts on infections, precautions and safe visiting.

  • Resident & family handouts
  • Safe-visiting guidance
  • AU & NZ versions
Micro-course

Partnering in Prevention

How to involve residents and families in everyday infection prevention.

  • ~20 minutes, self-paced
  • Certificate of completion
  • For all care staff
Self-check

Communication Self-Check

See how well your facility communicates IPC to residents and families.

  • 10-point self-check
  • Instant gap snapshot
  • Points you to next steps

Ready to bring everyone into the circle of care?

See how the free resources and full cultural material fit together for your facility.

book a demo